Black&White Attic Ladder Attic Extension Loft Attic Ceiling Folding Stairs Retractable Attic Folding Ladder with 28 x 39 Inch Opening Size and 10.5 feet Height for Ceiling This loft ladder stair is a perfect tool to deal with the problem of going upstairs and downstairs in places where space is limited, or it is unnecessary to install a fixed stair, such as attics, lofts, roofs, etc. The folding design means that the ladder will not occupy any space when not used. Stable, practical, and easy to operate. Attention Before operating the stairs, please read the instruction book thoroughly, and retain it for future reference. Before you purchase it, please clearly understand the size of the product. (700 x 1000 mm). Parameter Color White Material Aluminum-Magnesium Alloy Wall Rough Open Size 27.5 x 39.3 in. Max. Height 3.2 m/10.5 ft Step Size 15.7 x 5.1 in. Steps 13 Thickness of Ceiling 13-25 cm/5.2-9.8 in Weight Capacity 660lb Matters needing attention: 1.Please install the fixed frame according to the height on our website. If the installation height is not appropriate, please contact us to solve the problem! 2.When pulling down the ladder, do not stretch it backward too much. Just put it on the ground naturally. Excessive stretching will cause uneven stress and may cause tilting. If you are not sure about the stretching position, you can take photos to contact us! 3.If it is used for several months or frequently, you can check whether the screws are loose as a routine maintenance of the stairs. 4.If there is a fault during use, please contact us first, and do not repair it yourself to prevent improper maintenance! Maintenance Information Users are responsible for the proper operation and maintenance of the equipment they use. Some equipment will quickly become damaged and unsafe if abused or subjected to improper demands. If equipment is regularly maintained and not abused, you will get the maximum safety and service performance from loft wall ladder stairs. Do not overload ladder stairs. Do not knock it vigorously. Do not disassemble it casually. Do not open the tripod forcibly. Do not play movement on ladder stairs. These uses create severe impact and shock loads that may lead to steps and equipment failure. Installation Instruction Put the lock-rod into the lock hole. Lock the lock-rod by pin. Tighten the bolt of the four corners. Pull the ladder stairs up and fasten the lower edge of the hole. Put metal triangle panel on bolt and tighten it. Watch out when you install the ladder stairs. Do not stand under the hole when you install the ladder stairs. Item Include(022296) 1 x loft wall ladder stairs 1 x Pull Rod Shipping & Handling Details Default Shipping Cost or Free Shipping Information: ▲ Default shipping cost or free shipping service is only for the customers from Canada or the lower 48 United States by Canada Post, USPS or the UPS Ground. Customers from other areas or needs other shipping ways, please contact us. ▲ Buyers from Guam, Puerto Rico, Virgin Islands, American Samoa, Alaska, Hawaii, PO Boxes, APO/FPO addresses or other countries/areas, there WILL be extra shipping costs, please contact us for more detailed information. ▲ Please make sure your address is valid for both UPS and USPS services. Any costs incurred because of incorrect or undeliverable address should be undertaken by buyer. Handling Time: Shipping is usually made in 1-3 business days after payments cleared. Orders are processed from Monday-Friday; Not on the weekends & public holidays. Sales tax / Customs duties: Any sales taxes or Customs duties are not included. If came out, they must be undertaken by the buyer. Damage In Shipping: Email or call us First! We will work with you to get the case resolved in the fastest method. Return / Refund If you are not 100% happy with your purchase, please contact Us. Please don't directly opened a request or case without informing us, or else, we will do some discounts on the warranty and other sales-services later on. Hope for your understanding. Returns & Exchanges ▲ All returns must be made within 14 days of delivery date. Items must be in new, unused condition, with all original materials included with the shipment. A partial refund may be applied for opened or damaged items, depending on the condition. ▲ Items returned under the buyer’s remorse: The return shipping fee must be covered by the buyer; The original shipping cost will also be deducted from the refund. 15% restocking fee of the items purchase price will be charged. ▲ Returns that are the result of our seller's error: Buyer will receive a full refund of the item as well as shipping charges ▲ All returns require a RA (Return Authorization) number that will be given by our seller. Please contact with us at first for more details. Defective & Damaged Products ▲ If product was received damaged or not as described, please send us some pictures or videos, so we could well understand your problem, then solve them for you ASAP. Besides, it's much helpful for us to claim with UPS, remind our related department to pay much more attention to packaging later on. Hope for your understanding. ▲ Replacement or refund of defective or damaged products can only be returned in exchange for the exact same product, or else, the purchase price will be refunded back to your original payment method. ▲ If an item is received damaged, customer service must be contacted within 7 days of receiving your item. All returns require a RA (Return Authorization) number as above. Payment eCheck Issues: Payments via eCheck do not clear immediately. Usually you will wait 5-7 days after checkout for it to clear. Then we will arrange shipments for you. Warranty & Feedback ▲ 6 months' warranty for the machines, not for the consumables. We stand behind our products all the item, so even if your warranty period has expired, you can still seek for service or technical support from us with low cost. ▲ Any warranty shipping cost to us is responsible by buyer. ▲ Any shipping cost to buyer is responsible by the seller. ▲ We committee to the customer satisfaction and want to bring you the best purchase experience. If there is any problems, please contact us ASAP. If not, please leave us a positive feedback as it's very important for us. Thanks very much. On Nov 17, 2023 at 19:16:35 PST, seller added the following information: