Little Giant Ladders, Jumbo Step, 2-Step, 2 foot, Step Stool, Aluminum, Type 1AA Keep your tools close at hand. The integrated tool tray on the handrail allows you to place your phone, hammer, drill or other materials on the tray for easy access while working.The Jumbo Step has a rotating safety handrail for added stability. This feature helps step stool users to feel more secure and confident while working at heights.With the Jumbo Step's ultra-wide steps, it feels like walking up a staircase, not a ladder. It is made from lightweight, aircraft grade aluminum and its steps feature a safe, non-slip surface. Toll Free Customer Service (M - F, 8:00am - 5:00pm central)Payment Payment Methods: We accept the following forms of payment: Visa, MasterCard, American Express, Discover, Paypal. Credit card payments can be made directly through the eBay checkout, or by phone at 888-243-3339.Sales Tax: We charge sales tax for product shipping to states that we have a physical presence. Shipping Domestic shipping rates are for delivery within the 48 contiguous states. Please e-mail us or call us for shipping rates to Alaska, Hawaii, or any US territories.We ship domestic packages (less than 100 lbs) via FedEx ground (3 - 5 business days), or USPS Priority Mail (2 - 3 business days). Larger oversized packages are shipped via an LTL freight carrier Freight Shipments: Items too large to ship FedEx ground will ship Common Carrier Freight. For residential common carrier freight shipments, you must be able to accommodate a freight truck at your address, or the shipment must be picked up at the local truck terminal. A daytime telephone number must be supplied so that the freight company can contact your prior to delivery. Freight shipments must be thoroughly inspected prior to accepting delivery. We are not responsible for any damages or shortages once a freight shipment has been signed for. Any damages or missing items must be noted to the freight driver at the time of deliveryInternational packages (less than 100 lbs) are shipped FedEx International Ground or USPS International Priority International Buyers - Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. We won't under-value merchandise or mark the item as a gift on customs forms. Doing that is against U.S. and international laws. Customer Service Returns: Items may be returned within 30 days of the delivery date unless the item is used, sold as-is, or is a custom made item. Please contact customer service by phone 888-243-3339 or e-mail us to request an RMA number for a return. Returns without an RMA number will not be accepted. Returned items must be new and include original packaging. Buyer is responsible for the cost of return shipping unless the item was shipped in error. Library ladders and hazardous material items are non-returnable. Spiral and straight stair kits are subject to restocking fees up to 25%.Feedback: We believe strongly in providing the best in customer service! Before you leave neutral or negative feedback for any transaction, please email us or call us regarding your order - we will make every effort to resolve any issue you have with your order. Simply call us at 888-243-3339 or e=mail us and let us know how we can help you!Visit our eBay Store: http://www.ebay.com/usr/industrialproductsltd Listing and template services provided by inkFrog